REFUND POLICY

Schemes are designed for a specific glazing line, floor plan, and product range. Design time, fabricated props, printed graphics, and reserved install slots cannot be resold, so refunds are assessed against work already performed and costs already committed.

The deposit of [Deposit Percentage, e.g. 50%] secures studio time and the install date. Deposits are fully refundable if the Client cancels within [Cooling-Off Period, e.g. 7 days] of confirmation and before design work has commenced. After that point, the cancellation scale below applies.

• More than [Period A, e.g. 21 days] before the install date: refund of the deposit less design hours already performed, charged at [Hourly Rate].
• [Period B, e.g. 8–21 days] before the install date: 50% of the project fee is retained, plus all committed material, print, and fabrication costs.
• [Period C, e.g. 7 days or fewer] before the install date: the full project fee remains payable, as the install slot and crew can no longer be reallocated.

If the Studio cancels a project for any reason other than Client breach or non-payment, all sums paid for undelivered work are refunded in full within [Refund Period, e.g. 14 days], and we will assist in identifying an alternative supplier where practical.

Where an installed scheme does not match the approved design or the agreed lighting specification, the Studio will correct the work at its own cost as the primary remedy. Report any issue within [Notification Period, e.g. 7 days] of installation with photographs so we can schedule a return visit.

• Bespoke fabricated props, plinths, and vinyl once production has begun.
• Printed graphics and custom signage.
• Lighting fixtures and lamps purchased specifically for the project.
• Third-party freight, permits, and out-of-hours access fees already incurred.
• Completed and approved design, plotting, and audit deliverables.

Retained seasonal programmes may be terminated with [Notice Period, e.g. 60 days] written notice. Fees for changeovers already designed or installed are payable; fees for future changeovers not yet started are refunded on a pro-rata basis.

Where an install cannot proceed because of late product delivery, denied site access, or missing landlord consent, the visit is treated as an attempted install. The rescheduling fee of [Rescheduling Fee] applies and is not refundable.

Email admin@aethelis.store with the project reference, the invoice number, and the reason for the request. We acknowledge within [Acknowledgement Period, e.g. 3 business days] and issue a written decision within [Decision Period, e.g. 14 days]. Approved refunds are returned to the original payment method within [Refund Period, e.g. 14 days].

This policy operates alongside, and does not limit, any non-waivable rights available to the Client under the consumer or commercial law of [Jurisdiction].